Clear rules make happy customers (and happy kittens).

 

It must be clear and, above all, correct.

We love it that you entrust our toys to your pet. And that we take the greatest care in doing so is no secret. In order to guarantee the same quality every time, we follow a number of guidelines ourselves. But that also works both ways.

When you place an order via this website, we also ask you to agree to our general guidelines on sales what we call 'terms and conditions of sale'. This way we make good agreements in advance, because agreements must be clear and above all correct. That makes a customer and a satisfied.

If you have any questions about our terms and conditions of sale, you can always let us know via klantendienst(at)tabbytijger.be

Terms of sale

These terms and conditions of distance selling apply from 27 October 2019.

For all texts and photos present on this site rests a copywrite. © 2021 ImcoreGroup (Tabby Tijger). All copyrights of the works are reserved. The reproduction of the works, as well as any use other than the individual and private consultation thereof is prohibited, except under a prior and explicitly written authorization. Tabby Tijger cannot be held responsible for the information disseminated. We make every effort to keep it correct and up-to-date. If it is violated, we will have it legally framed on the basis of the SOFAM rate increased by additional reproduction costs.

The brands mentioned belong to their respective owners.

GENERAL TERMS AND CONDITIONS FOR CONSUMERS

Table of contents:

Article 1 - Definitions
Article 2 - Right of withdrawal
Article 3 - Costs in the event of withdrawal
Article 4 - Identity of the consumer Tabby Tijger
Article 5 - Applicability
Article 6 - The offer
Article 7 - The agreement
Article 8 - The price
Article 9 - Conformity and guarantee
Article 10 - Delivery and execution
Article 11 - Payment
Article 12 - Complaints procedure
Article 13 - Disputes
Article 14 - Amendment of the general terms and conditions
Article 15 - Final provision

Article 1 - Definitions

In these terms and conditions, the following terms shall have the following meanings:

1. Grace period: The period within which the consumer can make use of his right of withdrawal;
2. Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with Tabby Tijger
3. Day: calendar day;
4.
Durable data carrier: every means that enables the consumer or entrepreneur to store information that is addressed to him personally, in a way that makes future consultation and unaltered reproduction of the stored information possible;
6. Right of withdrawal: the possibility for the consumer to waive the distance contract within the cooling-off period;
7. Entrepreneur: the natural or legal person who offers products and/or services to consumers from a distance;
8. Distance contract: an agreement whereby, within the framework of a Tabby Tijger organised system for distance selling of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication;
9. Technology for distance communication: means that can be used for the conclusion of an agreement, without the consumer and entrepreneur being together in the same room at the same time;
10. Tabbytijger.be and Tabbytijger.nl are referred to in these terms and conditions of sale as Tabby Tijger;

Article 2 - Right of withdrawal

Almost all items ordered from the website can be returned within 14 days.

The products must be undamaged and - as far as reasonably possible - in the original packaging. To be able to return or exchange an item, it is mandatory to be able to present your proof of purchase. A valid proof of purchase is your receipt or the packing slip you received upon delivery.

The withdrawal period for internet orders is 14 days.
You can use the return document that you can download can be downloaded here.

The consumer does not have the right to withdraw from the purchase if the products delivered have clearly been used.

The consumer also has no right to withdraw from the purchase for:

(1) products:

a. that have been Tabby Tijger have been made in accordance with the specifications of the consumer;
b. that are clearly personal in nature;
c. which cannot be returned due to their nature;
d. are liable to deteriorate or expire rapidly;

(2) services:

a. of which the delivery has started with the consumer's explicit consent before the cooling-off period has expired;

During the cooling-off period, the consumer will handle the product and its packaging with care. He will only unpack the product to the extent necessary to judge whether he wishes to keep the product.

Article 3 - Costs in the event of withdrawal

1. If the consumer makes use of his right of withdrawal, he shall bear no more than the cost of returning the goods.

2. If the consumer has paid an amount, it shall Tabby Tijger refund that amount within 14 days of receipt of the withdrawal declaration or until the consumer provides proof of posting.

Article 4 - Identity of Tabby Tijger

Name of Entrepreneur: 'Tabby Tijger' is a brand, acting under the company ImcoreGroup BV
Establishment address: Heidestraat 3, B-2950 Kapellen (Antwerp)
Telephone number: +32 3 6459006

Reachability: From Monday to Friday from 9:00 to 18:00
E-mail address: meerinfo(at)tabbytijger.be
VAT ID: BE 0899746462

ImcoreGroup
IBAN: BE57 1325 4815 6135
BIC: BNAGBEBB
Bank Nagelmackers

Article 5 - Applicability

1. These general terms and conditions apply to any offer of Tabby Tijger to any distance contract concluded between Tabby Tijger and consumer.
2. Before the remote agreement is concluded, the text of these general conditions shall be made available to the consumer when placing an order online. If this is not reasonably possible, for example when ordering by telephone, before the distance contract is concluded, it shall be indicated that the general terms and conditions may be inspected at Tabby Tijger and that they will be sent free of charge to the consumer as soon as possible at his request.
3. If the distance contract is concluded electronically, then, contrary to the previous paragraph, and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer in electronic form in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, prior to the conclusion of the distance selling agreement, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent to the consumer free of charge, at his request, either electronically or in some other way.

Article 6 - The offer

1. If an offer has a limited period of validity or is made subject to conditions, this shall be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to properly assess the offer. If Tabby Tijger If the company makes use of pictures, they are truthful images of the products and/or services offered. Obvious mistakes or obvious errors in the offer are not binding. Tabby Tijger not binding. Different colours of products are always possible.
3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:

 
  • the price including taxes;
  • the possible costs of delivery;
  • the way in which the agreement will be brought about and what actions are required for this;
  • the applicability or otherwise of the right of withdrawal;
  • the method of payment, delivery and execution of the agreement;
  • the period for accepting the offer, or the period within which Tabby Tijger the price is guaranteed;
  • whether the contract is archived after its conclusion and, if so, in what way it can be consulted by the consumer;
  • the way in which the consumer, before concluding the contract, can check the data provided by him in the context of the contract and, if desired, correct them;
  • the codes of conduct to which Tabby Tijger and the way in which the consumer can consult these codes of conduct electronically;
  • the minimum duration of the distance contract in the case of an extended transaction.

Article 7 - The Agreement

1. The agreement comes into effect at the moment the consumer accepts the offer and fulfils the conditions set out therein.
2. If the consumer has accepted the offer electronically, the Tabby Tijger immediately confirms receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not Tabby Tijger has been confirmed, the consumer may dissolve the agreement.
3. If the agreement is concluded electronically, the Tabby Tijger If the agreement is concluded electronically, the Consumer shall take appropriate technical and organisational measures to protect the electronic transfer of data and shall ensure a secure web environment. If the consumer is able to pay electronically, he will Tabby Tijger take appropriate security measures.
4. Tabby Tijger may, within the limits of the law, inform the consumer of his ability to fulfil his payment obligations, as well as of all those facts and factors that are important for the responsible conclusion of the distance contract. If Tabby Tijger If, on the basis of this examination, there are good reasons not to enter into the agreement, he is entitled to refuse an order or application or to attach special conditions to its implementation.
5. Tabby Tijger will, together with the product or service, send the consumer the following information, in writing or in such a way that the consumer can store it in an accessible manner on a durable data carrier:

  • the address of the branch of Tabby Tijger where the consumer can lodge complaints;
  • the conditions on which and the way in which the Consumer may exercise the right of withdrawal, or a clear statement concerning the exclusion of the right of withdrawal;
  • the information on guarantees and existing after-sales services;

Article 8 - The price

1. Our prices include VAT and other taxes and contributions. All offers are valid as long as they are listed on the website. The prices indicated may be changed at any time. If an order is placed, the price applicable to this remote sale is the price in effect at the time the order was placed. The shipping cost is the amount that applies just before the transaction, unless expressly indicated otherwise.

Article 9 - Warranty

Legal minimum guarantee:
We apply the legal minimum guarantee for the delivery of goods if they do not comply with the order placed. As far as possible and reasonable, you have the choice between repair or replacement. Only in the event that the repair or replacement is excessive or impossible, or cannot be carried out within a reasonable period of time, do you have the right to demand a price reduction or the rescission of the contract of sale. If the defect or fault becomes apparent within 6 months of delivery, it is assumed to have already existed before delivery unless we can prove otherwise. After 6 months, you yourself will have to prove that the defect was already present at the time of delivery.

Additional guarantee for cat toys:
About 98% of the toys from Tabby Tijger are made by hand, with the exception of all products in the food department, of course. And although we apply a very strict quality control, it is still possible that a feather or a ribbon comes loose during play. Don't forget that cats can get very involved in the game and therefore regard the toys as prey. Therefore, when you unpack the toys, make sure that everything is secured before you start playing.

Given the nature of the toys, we can only extend this additional guarantee to the cat toys.

This additional Tabby Tijger This additional guarantee is invalidated if the fishing rod has been subjected to improper modifications or repairs or if the product has been used for purposes other than normal use. Even if we find that it is obvious that cats have worked on the rod (bite marks, etc...).".

When does my warranty expire?
Tabby Tijger The guarantee is invalidated if faulty alterations or repairs have been made to the fishing rod or if the product has been used for anything other than its normal purpose. Also if we notice that it is obvious that cats have worked on the rod (bite marks, etc...).

Article 10 - Delivery and execution

1. Tabby Tijger will take the greatest possible care when receiving and executing orders for products and in assessing applications for the provision of services.
2. The place of delivery is the address that the consumer has made known to the company.
3. In that case, the consumer has the right to dissolve the agreement free of charge and the right to possible compensation.
4. If delivery of an ordered product turns out to be impossible, the company will Tabby Tijger endeavour to provide a replacement article. At the latest upon delivery, it will be clearly and comprehensibly reported that a replacement article is being delivered. The right of withdrawal cannot be excluded for replacement articles. The costs of any return shipment shall be borne by Tabby Tijger.
5. The risk of damage and/or loss of products shall be borne by the customer until the time of delivery to the customer. Tabby Tijger until the moment of delivery to the consumer or a previously designated and Tabby Tijger The risk of damage and/or loss of products shall be borne by the consumer or a representative designated in advance and made known to the consumer, unless expressly agreed otherwise.

Article 11 - Payment

1. Insofar as not otherwise agreed upon, the amounts owed by the consumer are to be paid directly (in a strictly secured environment), via Internet banking (MISTER CASH/BANCONTACT or IDEAL).
2. In case of unsuccessful transaction, ordered products will be reserved for the customer for 2 hours, pending his payment. After this period the customer can Tabby Tijger decide to cancel the order free of charge and without compensation.
3. The consumer has the duty to report any inaccuracies in payment data provided or mentioned immediately to Tabby Tijger to report immediately.
4. In case of non-payment by the Consumer ImcoreGroup bvba is entitled, subject to legal restrictions, to charge interest on arrears for non-payment on the due date. Such interest shall be due without prior warning or notice of default. Without prejudice to the aforementioned default interests, a fixed surcharge of 20% will be applied to the payment amount.

Article 12 - Complaints procedure

1. The entrepreneur shall have a sufficiently publicised complaints procedure and shall handle the complaint in accordance with this complaints procedure.
2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within reasonable time, fully and clearly described, after the consumer has found the defects.
3. Complaints submitted to the entrepreneur shall be answered within a period of 14 days, calculated from the date of receipt. If a complaint requires a foreseeable longer time to process, the entrepreneur shall respond within 14 days with a notice of receipt and an indication of when the consumer can expect a more detailed answer.
4. If we still can't work it out together, the consumer can contact SafeShops.
SafeShops.be will mediate between the consumer and the seller if the complaint is prima facie justified.

You can reach them via the complaints form at:
https://www.safeshops.be/nl/consumers-complaints/ or in writing: Kapelsesteenweg 195/1, 2180 Ekeren. Info@SafeShops.be.

In the event of out-of-court settlement of the dispute, the Consumer Ombudsman Service of the Federal Public Service Economy is competent to receive any request for out-of-court settlement of consumer disputes. The latter will in turn either deal with the request itself or pass it on to a qualified entity. You can reach the Consumer Ombudsman's Service via this link: http://www.consumentenombudsdienst.be//nl.

In the event of cross-border disputes, you can also use the European Union's Online Dispute Resolution platform via this link: http://ec.europa.eu/odr

Article 13 - Disputes

1. Contracts between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Belgian law.

Article 14 - Amendments to the General Terms and Conditions

Amendments to these terms and conditions shall only come into force after they have been published in the appropriate manner, on the understanding that, in the event of applicable amendments during the term of an offer, the provision that is most favourable to the consumer shall prevail.

Article 15 - Final provision

If one or more provisions or parts of provisions of these general terms and conditions become void or invalid, the other (sub)provisions of these terms and conditions and/or related agreements shall remain in force.