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Frequently asked questions

Customer service is, next to making (and keeping) kittens happy, the most important thing within Tabby Tijger

It goes without saying that we answer all questions put to us as quickly as possible. In some cases, the same questions are asked repeatedly. That is why we have already answered the most frequently asked questions for you on this page. Are you still in doubt or can't find the answer? Then please contact us, just to be sure.

Order at Tabby Tijger

At Tabby Tijger you can only order online at our shop: www.tabbytijger.be.

Ordering is very simple: Once you have placed your desired items in your shopping basket, you can use the button 'View/Edit basket' to view the items again, adjust them if necessary and order them. Here you can also redeem your discount code.

Everything OK? Then continue via 'Proceed to checkout'.

On the 'Checkout' page you must first enter your details. You can create an account at any time to follow the status of your order and consult previous orders. You can also enter your delivery address if it differs from your billing address. Once you have done all this, choose your preferred payment method. Now all you have to do is click on 'place order and pay' and your shopping is done.

You will then receive a confirmation e-mail from us and later another e-mail to say that your package has been sent. In this mail you will also receive a track and trace code. 

If you need help, please contact our customer service team, who will be happy to assist you.

Generally, there is no minimum or maximum order value for Tabby Tijger There is no minimum or maximum order value. However, you may be required to have a minimum order value to use a discount voucher, please check the terms and conditions of your discount voucher.

All Tabby Tijger toys are made by hand and with natural products. It may be that certain items are not always available and so we have to put the production of the toy on hold for a while. Don't worry, in most cases it is still possible that your item will be back in the shop. We will send you a reminder as soon as the item is available again. Would you like to receive such a message from us? Then please contact our customer service team. We will then bring you up to date!

If your order has gone through correctly, you will receive a confirmation e-mail from us. Not received an email? Please contact our customer service, they will find out the status of your order immediately: klantendienst@tabbytijger.be or by calling +32 3 6459006 (Mon to Fri, 08:00 - 19:00).

There may be a charge for calls made from abroad.

It is possible to cancel your order, if it is not already too far into the processing. So contact our customer service as soon as possible and they will help you by calling +32 3 6459006. You can also send an e-mail to klantendienst@tabbytijger.be.

If the cancellation is successful you will receive a confirmation e-mail from us.

It can happen that your package should not be sent to your home address and that you forgot to change this when finalising your order. No problem, as long as your order has not yet been processed, our customer service department can still correct this for you. 

What can you do in this case? Contact our customer service team by phone as soon as possible. But if your order is already too far in the process, your order will still be sent to the wrong address. 

When entering your address details, please check that they are correct. And don't forget your house number. 

To view your previous orders you need an account. Log in and click on 'Account', here you will find an overview of the status of all your previous orders.

We like to offer you the best service. This includes not only a smooth and fast handling of your order, but also the experience of a personalised parcel delivered with the name of the cat(s) on it. 

Please visit our separate page "Exchanges, cooling-off period and warranty" via this link.

Pay at Tabby Tijger

At Tabby Tijger you can pay with:

  1. Bancontact/Payconiq
  2. PayPal
  3. iDeal
  4. Sofort

You can always return to one of the previous steps during the process. For example, to check your details again or change them if necessary. The completion of your payment, however, is not saved for security reasons.

It is possible to obtain an invoice for your order. Fill in your details as accurately as possible when completing your order. Fill in your VAT number under 'Remarks'. To be sure, contact our customer service via email and ask for an invoice.

Unfortunately, you cannot pay in instalments at Tabby Tijger.

Vouchers at Tabby Tijger

Nice to have a voucher/gift card in your possession! You can enter your code in the field "Use voucher" during the penultimate step of your order. Unfortunately we cannot redeem your voucher/gift card afterwards, you can of course use it with your next order.

Unfortunately, our processing system does not allow us to offset discounts retrospectively. If you have forgotten to redeem the voucher/gift card, you can always use it with your next order at Tabby Tijger

How annoying! Maybe it's because...

...the code has already been redeemed
...there is a minimum/maximum order value for the voucher/gift certificate
...the voucher/gift certificate is not valid on all the items in your shopping basket
...you can only redeem one voucher/gift certificate per order

Is the reason not listed? Please call our customer service, they will be happy to help you find out why your voucher is not working!

Vouchers/gift certificates cannot be paid out in cash.

The voucher issued by Tabby Tijger is valid only for articles that can be purchased from www.tabbytijger.be.

You cannot use such a voucher in one of the sales Tabby Tijger outlets in Belgium and the Netherlands. 

shipping & delivery at Tabby Tijger

Tabby Tijger pays a portion of the effective shipping costs for each order. This means that as a consumer, we only ask you a small amount for shipping below 50€. From the moment your order exceeds 50€, we take care of the full shipping costs (only in Belgium and The Netherlands).

For smaller orders you pay €5.25 for delivery in Belgium and the Netherlands.

Pick up your order? That is also possible! You will receive an email when your package is ready. 

Items that are immediately available are usually processed and shipped within 2 working days. It is also possible that we deliver your package personally! Because we also like surprises...

After you receive from us a confirming of your order, you will receive a second mail when your order has been dispatched. In this mail you will find a track & trace code with which you can follow your package. You can always check the status of your package in your account under orders.

We will send your order with PostNL, both for Belgium, The Netherlands. For the UK and France deliveries PostNL works with local partners.

Yes, you can! You can have your order delivered to a different address than your billing address. For example, you can have your order delivered to your work address or friend or family.

 

You are probably experiencing a partial delivery. Of course we want you to receive your ordered items as soon as possible. If one of your item is not available within 2-4 days, we will make sure that we send the rest of the items first and then the item that could not be delivered within the standard delivery time. It is then possible that you will receive several deliveries from us that belong to one order. You can always contact our customer service department to make sure this is the case.

Have you checked the status of your track and trace link? In this link you will find all the information about the status of your order. If you were not at home at the time of delivery, the postman must have left a note telling you where you can pick it up. Be sure to look around your house or ask your neighbours if the postman didn't leave it there.

In case the track & trace indicates that it has been delivered, please contact our customer service via klantendienst@tabbytijger.be or by phone +32 3 6459006. We will be happy to help you!

That is of course not the intention! If you have received a damaged article or if there is something wrong with your order, please contact our customer service as soon as possible.

Returns & refunds at Tabby Tijger

We refer you to our page "Exchanges, cooling-off period and warranty" via this link.

It is always a pity to hear that an article does not meet your expectations! Please contact our customer service first. Be sure to mention why you are returning the item. Don't forget to add a picture of the toy. As soon as we receive the item, we will check it and make sure you are refunded as soon as possible.

Who is Tabby Tijger?

TABBY TIJGER - ImcoreGroup bvba
Heidestraat 3
2950 Kapellen, Belgium

Managing Partners: Claudia Aelbrecht, Danny Vanhove
Atelier and design studio: Kapellen, Antwerp
VAT number: BE0899.746.462

You can reach us at:
E-mail: klantendienst@tabbytijger.be
Phone: +32 3 6459006 (Mon-Fri, 08:00-19:00)

Calls from abroad may incur additional costs.

You can reach our customer service at any time by mail: klantendienst@tabbytijger.be. 

For other purposes and questions not related to an order, please send an e-mail to meerinfo@tabbytijger.be.

We always want to provide you with the best service, but sometimes you may have a complaint about the service or a product. Should this be the case, please contact our customer service by email or phone. Within 14 days you will receive a substantive response to your complaint. Of course we would prefer to solve the problem together with you.

We will notify you when the Christmas Box is available. Please enter your email address below.