It must be clear, and above all correct.
These are our terms of sale.

We're thrilled that you're entrusting our toys to your pet. And it's no secret that we take the utmost care in this regard. To guarantee consistent quality, we adhere to a number of guidelines ourselves. But that works both ways.

When you place an order through this website, we also ask that you agree to our general sales guidelines, which we call "Terms and Conditions." This allows us to make clear agreements in advance, because agreements must be clear and, above all, correct. That's what turns a customer into a good customer and happy cats!

If you have any questions about our terms and conditions of sale, you can always let us know via klantendienst(at)tabbytijger.be

Sales Conditions

These terms and conditions for distance selling apply from 14 February 2026.

All texts and photos on this site are copyrighted. © 2026 ImcoreGroup. All copyrights are reserved. Reproduction of the works, as well as any use other than individual and private consultation, is prohibited without prior, explicit written permission. Tabby Tijger cannot be held responsible for the information provided. We make every effort to keep it accurate and up-to-date. If this information is violated, we will legally address this using the SOFAM rate, plus additional reproduction costs.

The trademarks mentioned belong to their respective owners.

GENERAL TERMS AND CONDITIONS FOR CONSUMERS

Table of contents:

Article 1 – Definitions
Article 2 – Right of withdrawal
Article 3 – Costs in case of withdrawal
Article 4 – Identity of Tabby Tijger
Article 5 – Applicability
Article 6 – The offer
Article 7 – The agreement
Article 8 – The price
Article 9 – Conformity and warranty
Article 10 – Delivery and performance
Article 11 – Payment
Article 12 – Complaints procedure
Article 13 – Disputes
Article 14 – Amendment of the general terms and conditions
Article 15 – Final provision

Article 1 – Definitions

In these terms and conditions the following terms shall have the following meanings:

Cooling-off period: the period within which the consumer may exercise his right of withdrawal;
Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with Tabby Tijger;
Day: calendar day;
Continuous transaction: a distance contract relating to a series of products and/or services, the delivery and/or acceptance obligation of which is spread over time;
Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed to him personally in a manner that allows for future consultation and unaltered reproduction of the stored information;
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract: an agreement in which, within the framework of a system organised by Tabby Tijger for the distance sale of products and/or services, exclusively one or more techniques for distance communication are used up to and including the conclusion of the agreement;
Remote communication technology: a means that can be used to conclude an agreement without the consumer and the entrepreneur being simultaneously present in the same location;
Tabbytijger.be and Tabbytijger.nl are referred to as Tabby Tijger in these terms and conditions of sale;

Article 2 – Right of withdrawal

You can return almost all items you order through the website within 14 days.

The products must be undamaged and, to the extent reasonably possible, in their original packaging. To return or exchange an item, you must be able to present proof of purchase. Valid proof of purchase is your receipt or the packing slip you received upon delivery.

The withdrawal period for internet orders is 14 days.
You can use the return document for this, which you can download here.

The consumer does not have the right to cancel the purchase if the delivered products have clearly been used.

The consumer also does not have the right to cancel the purchase for:

Products:

a. which have been created by Tabby Tijger in accordance with the consumer's specifications;
b. that are clearly personal in nature;
c. which by their nature cannot be returned;
d. which can spoil or become obsolete quickly;

Services:

The supply of which has begun with the express consent of the consumer before the cooling-off period has expired;

During the cooling-off period, the consumer will handle the product and its packaging with care. They will only unpack the product to the extent necessary to assess whether they wish to keep it.

Article 3 – Costs in case of revocation

If the consumer exercises his/her right of withdrawal, the costs of return will be at his/her expense.

If the consumer has paid an amount, Tabby Tijger will refund this amount within 14 days of receipt of the cancellation notice or until the consumer provides proof of shipment.

The outward shipping costs are non-refundable and will be deducted from the total amount.

Article 4 – Identity of Tabby Tiger

Name of the entrepreneur: Tabby Tijger BV 
Business address: Heidestraat 3, B-2950 Kapellen (Antwerp)
Telephone number: +32 3 6459006
Accessibility: Monday to Friday from 9:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 6:00 p.m.
E-mail address: meerinfo(at)tabbytijger.be
VAT identification number: BE 1012.993.170

Director: ImcoreGroup BV
General Manager: Claudia Aelbrecht

Tabby Tijger BV
IBAN: BE03 7380 4338 4684
BIC: BKREDBEBB
Bank KBC

Article 5 – Applicability

These general terms and conditions apply to every offer from Tabby Tijger and every distance contract concluded between Tabby Tijger and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer when placing an order online. If this is not reasonably possible, such as with a telephone order, the consumer will be informed before the distance contract is concluded that the general terms and conditions are available for inspection at Tabby Tijger and that they will be sent free of charge as soon as possible at the consumer's request.
If the distance contract is concluded electronically, notwithstanding the previous paragraph, and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, the consumer will be informed before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent free of charge electronically or otherwise at the consumer's request.

Article 6 – The offer

If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If Tabby Tijger uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer are not binding on Tabby Tijger. Deviating product colors are always possible.
Each offer contains sufficient information to clearly indicate to the consumer the rights and obligations associated with accepting the offer. This concerns in particular:

  • the price including taxes;
  • any costs of delivery;
  • the manner in which the agreement will be concluded and the actions required for this;
  • whether or not the right of withdrawal applies;
  • the method of payment, delivery and execution of the agreement;
  • the period for accepting the offer, or the period within which Tabby Tijger guarantees the price;
  • whether the agreement is archived after it has been concluded, and if so, how it can be consulted by the consumer;
  • the manner in which the consumer, before concluding the agreement, can check and, if necessary, correct the data provided by him in connection with the agreement;
  • the codes of conduct to which Tabby Tijger has submitted and the manner in which the consumer can consult these codes of conduct electronically;
  • the minimum duration of the distance contract in the case of a long-term transaction.

Article 7 – The Agreement

The agreement is concluded when the consumer accepts the offer and meets the conditions set forth therein.
If the consumer has accepted the offer electronically, Tabby Tijger will immediately confirm receipt of acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by Tabby Tijger, the consumer may terminate the agreement.
If the agreement is concluded electronically, Tabby Tijger will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, Tabby Tijger will observe appropriate security measures.

Tabby Tijger may, within legal frameworks, investigate whether the consumer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the distance contract. If, based on this investigation, Tabby Tijger has good reason not to enter into the contract, it is entitled to reject an order or request with reasons or to impose special conditions on its execution.

Tabby Tijger will include the following information with the product or service to the consumer, in writing or in such a way that the consumer can store it in an accessible manner on a durable data carrier:

  • the address of the Tabby Tijger branch where consumers can submit complaints;
  • the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
  • the information about warranties and existing after-sales service;

Article 8 – The price

Our prices include VAT and other taxes and contributions. All offers are valid as long as they are listed on the website. The prices shown are subject to change. If an order is placed, the price applicable at the time of the order applies to this distance sale. The shipping cost is the amount applicable immediately before the transaction, unless expressly stated otherwise.

Article 8a – Shipping costs

Shipping costs are calculated automatically during the ordering process and are visible before order confirmation. Rates may vary depending on factors including transport costs, fuel surcharges, peak surcharges, and other charges imposed by carriers.

Tabby Tijger reserves the right to adjust shipping rates at any time based on current market prices and operating costs. The rates applicable at the time of order, as displayed in the ordering system at checkout, are always binding.

Any promotional shipping rates or temporary offers (such as reduced flat rates or free shipping for purchases over a certain amount) are clearly communicated and are valid only for the specified period. Such temporary conditions do not constitute rights for future orders.

The shipping cost is the amount applicable just before the transaction, unless expressly stated otherwise.

Article 9 – Warranty

Statutory minimum warranty:
We apply the statutory minimum warranty period for goods delivered if they do not conform to the order placed. To the extent possible and reasonable, you have the choice between repair or replacement. Only if repair or replacement is excessive, impossible, or cannot be carried out within a reasonable timeframe do you have the right to demand a price reduction or termination of the sales agreement. If the defect or fault manifests within 6 months of delivery, it is deemed to have existed before delivery, unless we can prove otherwise. After 6 months, you will be responsible for proving that the defect was already present at the time of delivery.

Additional guarantee for cat teasers:
Approximately 98% of Tabby Tijger toys are handmade, with the exception of all products in the food section, of course. And despite our strict quality control, it's still possible that a feather or ribbon might come loose during play. Remember, cats can get so caught up in play that they mistake toys for prey. Therefore, when unpacking toys, check that everything is securely fastened BEFORE you start playing.

Due to the nature of the toys, we can only apply this additional guarantee to the cat fishing rods.

When does my warranty expire?
The Tabby Tijger warranty expires if improper modifications or repairs have been made to the rod, or if the product has been used for purposes other than normal use. It also expires if we notice clear evidence that cats have damaged the rod (bite marks, etc.).

Article 10 – Delivery and execution

Tabby Tijger will exercise the utmost care when receiving and fulfilling orders for products and when assessing requests for service.
The place of delivery is the address provided by the consumer to the company. The carrier will deliver the package using the following method: 

For business customers:
DPD Business: up to 3 delivery attempts included. 

For consumers:
DPD Home: 1 delivery attempt incl. 1h Predict, followed by an attempt at neighbor delivery or forwarded to the nearest Pickup parcelshop (same day/at the latest the next working day). Check the tracking number regularly if you are expecting the package, as the package will automatically be returned to Tabby Tijger after 7 days. If Tabby Tijger needs to resend the package, this will be charged at the standard shipping cost.

If delivery of an ordered product proves impossible, Tabby Tijger will endeavor to provide a replacement item. The delivery of a replacement item will be clearly and comprehensibly communicated at the time of delivery. The right of withdrawal cannot be excluded for replacement items. Any return shipping costs will be borne by Tabby Tijger.
The risk of damage and/or loss of products rests with Tabby Tijger until the moment of delivery to the consumer or a previously designated representative notified to Tabby Tijger, unless expressly agreed otherwise.

Article 11 – Payment

1. Unless otherwise agreed, amounts owed by the consumer must be paid directly (in a highly secure environment) via online banking (PAYCONIQ, MISTER CASH/BANCONTACT, or IDEAL).
2. In the event of an unsuccessful transaction, ordered products will be reserved for the customer for two hours, pending payment. After this period, Tabby Tijger may decide to cancel the order free of charge and without compensation.
3. The consumer is obligated to immediately report any inaccuracies in the payment details provided or stated to Tabby Tijger.
4. In the event of non-payment by the consumer, ImcoreGroup bvba has the right, subject to legal restrictions, to charge late payment interest for non-payment on the due date. This late payment interest is due without prior notice or notice of default. Without prejudice to the aforementioned late payment interest, a flat-rate 20% increase will also be applied to the payment amount.

Article 12 – Complaints procedure

1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
2. Complaints about the performance of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has discovered the defects.
3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed answer.

In the event of out-of-court dispute settlement, the Consumer Ombudsman Service of the FPS Economy is authorized to receive any request for out-of-court settlement of consumer disputes. It will then either handle the request itself or forward it to a qualified entity. You can reach the Consumer Ombudsman Service via this link: http://www.consumentenombudsdienst.be//nl.

In case of disputes of a cross-border nature, you can also use the European Union's Online Dispute Resolution platform via this link: http://ec.europa.eu/odr

Article 13 – Disputes

Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Belgian law.

Article 14 – Amendment of the general terms and conditions

Changes to these terms and conditions will only become effective after they have been published in an appropriate manner, with the understanding that in the event of applicable changes during the term of an offer, the provision most favourable to the consumer will prevail.

Article 15 – Final provision

If one or more provisions or parts of provisions of these general terms and conditions become null and void or not legally valid, the other (part) provisions of these terms and conditions and/or related agreements will remain in force.