Tabby Tiger terms and conditions of sale

It must be clear, and above all correct.
These are our sales conditions.

We think it's great that you entrust our toys to your pet. And it is no secret that we take the greatest care of this. To guarantee the same quality every time, we adhere to a number of guidelines. But that also works both ways.

When you place an order via this website, we also ask that you agree to our general sales guidelines, which we call 'sales conditions'. This way we make good agreements in advance, because good agreements must be clear and, above all, correct. That turns a customer into good customers and happy cats!

If you have any questions about our sales conditions, you can always let us know via customerservice(at)tabbytijger.be

Terms of Sale

These conditions for distance selling apply from January 6, 2023.

All texts and photos on this site are subject to copywriting. © 2024 ImcoreGroup (Tabby Tijger). All copyrights of the works are reserved. Reproduction of the works, as well as any use other than individual and private consultation of them, is prohibited, except with prior and explicit written permission. Tabby Tijger cannot be responsible for the information distributed. We make every effort to keep these correct and up to date. If this is violated, we will provide legal framework for this on the basis of the SOFAM rate to be increased with additional reproduction costs.

The brands mentioned belong to their respective owners.

GENERAL CONDITIONS FOR CONSUMERS

Table of contents:

Article 1 - Definitions
Article 2 - Right of withdrawal
Article 3 - Costs in case of withdrawal
Article 4 - Identity of Tabby Tijger
Article 5 - Applicability
Article 6 - The offer
Article 7 - The agreement
Article 8 - The price
Article 9 - Conformity and warranty
Article 10 – Delivery and execution
Article 11 – Payment
Article 12 – Complaints procedure
Article 13 – Disputes
Article 14 – Changes to the general terms and conditions
Article 15 – Final provision

Article 1 – Definitions

In these conditions the following definitions apply:

1. Reflection period: the period within which the consumer can exercise his right of withdrawal;
2. Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with Tabby Tijger;
3. Day: calendar day;
4. Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
5. Durable data carrier: any means that enables the consumer or entrepreneur to store information that is personally addressed to him in a way that enables future consultation and unchanged reproduction of the stored information;
6. Right of withdrawal: the option for the consumer to cancel the distance contract within the cooling-off period;
7. Entrepreneur: the natural or legal person offers products and/or services remotely to consumers;
8. Distance agreement: an agreement in which, within the framework of a system for distance selling of products and/or services organized by Tabby Tijger, exclusive use is made of one or more techniques for communicating on distance;
9. Technology for distance communication: means that can be used to conclude an agreement, without the consumer and entrepreneur being together in the same room at the same time;
10. Tabbytijger.be and Tabbytijger.nl are referred to in these terms and conditions of sale as Tabby Tijger;

Article 2 – Right of withdrawal

You can return almost all items you ordered via the website within 14 days.

The products must be undamaged and - as far as reasonably possible - in the original packaging. In order to return or exchange an item, it is mandatory to present your proof of purchase. A valid proof of purchase is your proof of payment that you received or your packing slip that you received upon delivery.

The withdrawal period for internet orders is 14 days.
You can use the returns document for this, which you  can download here.

The consumer does not have the right to cancel the purchase if the delivered products have clearly been used.

The consumer also does not have the right to cancel the purchase for:

(1) products:

(2) services:

During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack the product to the extent necessary to assess whether he wishes to keep the product.

Article 3 – Costs in case of withdrawal

1. If the consumer exercises his right of withdrawal, a maximum of the costs of return will be borne by him.

2. If the consumer has paid an amount, Tabby Tijger will refund this amount within 14 days after receipt of the withdrawal statement or until the consumer provides proof of shipment.

Article 4 – Identity of Tabby Tijger

Name of entrepreneur: 'Tabby Tijger' is a brand, trading under the company ImcoreGroup BV
Business address: Heidestraat 3, B-2950 Kapellen (Antwerp)
Telephone number: +32 3 6459006

Accessibility: From Monday to Friday from 9:00 am to 12:00 pm and from 1:00 pm to 6:00 pm
E-mail address: meerinfo(at)tabbytijger.be
VAT identification number: BE 0899746462

ImcoreGroup
IBAN: BE85 7350 6487 5406
BIC: BKREDBEBB
Bank KBC

Article 5 – Applicability

1. These general terms and conditions apply to every offer from Tabby Tijger and to every distance contract concluded between Tabby Tijger and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer when placing an order online. If this is not reasonably possible, such as with a telephone order, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at Tabby Tijger and that they will be sent free of charge as soon as possible at the request of the consumer.
3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it can be read by the consumer. consumer can be easily stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer.

Article 6 – The offer

1. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.
2. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a good assessment of the offer by the consumer. If Tabby Tijger uses images, they are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind Tabby Tijger. Different colors of products are always possible.
3. Each offer contains such information that it is clear to the consumer what the rights and obligations are associated with accepting the offer. This concerns in particular:

1. The agreement is concluded at the moment of acceptance by the consumer of the offer and compliance with the conditions set.
2. If the consumer has accepted the offer electronically, Tabby Tijger will immediately confirm receipt of acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by Tabby Tijger, the consumer can terminate the agreement.
3. If the agreement is concluded electronically, Tabby Tijger will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, Tabby Tijger will take appropriate security measures.
4. Tabby Tijger can - within legal frameworks - inquire whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, Tabby Tijger has good reasons not to enter into the agreement, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution.
5. Tabby Tijger will send the following information to the consumer with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:

• the address of the Tabby Tijger branch where consumers can go with complaints;
• the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
• the information about warranties and existing after-sales service;

Article 8 – The price

1. Our prices include VAT and other taxes and contributions. All offers are valid as long as they are included on the website. The indicated prices are subject to change at any time. If an order is placed, the price applicable at the time of ordering applies to this distance sale. The shipping cost is the amount that just applies to the transaction, unless expressly stated otherwise.

Article 9 – Warranty

Legal minimum warranty:
We apply the legal minimum warranty period when delivering goods if it does not conform to the placed order. To the extent possible and reasonable, you have the choice between repair or replacement. Only if the repair or replacement is excessive or impossible or cannot be carried out within a reasonable period, you have the right to demand a price reduction or the termination of the sales agreement. If the defect or defect manifests itself within 6 months after delivery, it will be deemed to have existed before delivery, unless we can prove the contrary. After 6 months, you will have to prove that the defect was already present upon delivery.

Additional guarantee for cat rods:
About 98% of Tabby Tijger's toys are handmade, with the exception of all products in the food department of course. And although we apply very strict quality control, it is still possible that a feather or ribbon may come loose during play. Remember that cats can become very absorbed in the game and therefore mistake the toys for prey. Therefore, when unpacking the toys, check whether everything is properly secured BEFORE you start playing.

Given the nature of the toys, we can only apply this additional guarantee to the cat rods.

When does my warranty expire?
Tabby Tijger warranty lapses if improper changes or repairs have been made to the fishing rod or if the product has been used other than for normal use. Even if we notice that it is clear that cats have worked on the rod (bite marks, etc…).

Article 10 – Delivery and execution

1. Tabby Tijger will exercise the utmost care when receiving and executing orders for products and when assessing applications for the provision of services.
2. The place of delivery is the address that the consumer has communicated to the company. The carrier will deliver the package according to the following method:

For business customers:
DPD Business: up to 3 delivery attempts included.

For consumers:
DPD Home: 1 delivery attempt incl. 1 hour predict, then attempted neighbor delivery or forwarded to the nearest Pickup parcel shop (same day/next working day at the latest). Consult the tracking number regularly if you expect the package, as the package is automatically returned to Tabby Tijger after 7 days. If Tabby Tijger needs to resend the package, the standard shipping costs will apply.

3. In that case, the consumer has the right to terminate the agreement without costs and is entitled to any compensation.
4. If delivery of an ordered product proves impossible, Tabby Tijger will make every effort to make a replacement item available. No later than upon delivery, it will be stated in a clear and understandable manner that a replacement item will be delivered. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment will this time be borne by Tabby Tijger.
5. The risk of damage and/or loss of products rests with Tabby Tijger until the moment of delivery to the consumer or a representative designated in advance and made known to Tabby Tijger, unless expressly agreed otherwise.

Article 11 – Payment

1. Unless otherwise agreed, the amounts owed by the consumer must be paid directly (in a highly secure environment), via Internet banking (PAYCONIQ, MISTER CASH/BANCONTACT or IDEAL).
2. In the event of an unsuccessful transaction, ordered products will be reserved for the customer for 2 hours, pending his payment. After this period, Tabby Tijger can decide to cancel the order free of charge and without compensation.
3. The consumer has the obligation to immediately report any inaccuracies in payment details provided or stated to Tabby Tijger.
4. In the event of non-payment by the consumer, ImcoreGroup bvba has the right, subject to legal restrictions, to charge late payment interest in the event of non-payment on the due date. This late payment interest is due without prior notice or notice of default. Without prejudice to the aforementioned late payment interest, a lump sum increase of 20% will be applied to the payment amount.

Article 12 – Complaints procedure

1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
2. Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time, after the consumer has discovered the defects.
3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.
4. If we cannot reach an agreement together, you as a consumer can contact Safeshops.
SafeShops.be will mediate between the consumer and the seller if the complaint is justified at first sight.

You can reach them via the complaints form at:
https://www.safeshops.be/nl/consumers-complaints/ or in writing: Kapelsesteenweg 195/1, 2180 Ekeren. Info@SafeShops.be.

In the event of an out-of-court settlement of the dispute, the Consumer Ombudsman Service of the FPS Economy is authorized to receive any request for out-of-court settlement of consumer disputes. This in turn will either process the application itself or forward it to a qualified entity. You can reach the Consumer Ombudsman Service via this link: http://www.consumentenombudsdienst.be//nl .

In case of disputes of a cross-border nature, you can also rely on the Online Dispute Resolution platform of the European Union via this link: http://ec.europa.eu/odr

Article 13 – Disputes

1. Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Belgian law.

Article 14 – Changes to the general terms and conditions

Changes to these conditions will only take effect after they have been published in an appropriate manner, with the understanding that in the event of applicable changes during the term of an offer, the provision most favorable to the consumer will prevail.

Article 15 – Final provision

If one or more provisions or parts of provisions of these general terms and conditions become void or not legally valid, the other (partial) provisions of these terms and conditions and/or related agreements will remain in force4